Your Guide to Five-Star Reselling
Ready to pass on your preloved treasures? Here’s everything you need for a polished resale setup that keeps customers coming back for more.
As reselling booms, platforms like Depop, Vinted, and eBay are seeing everyone from casual clearers to savvy side-hustlers joining the circular economy. But to stand out—and keep those five-star ratings rolling in—attention to detail is key. From pro-level presentation to eco-friendly postage, here’s your ultimate guide to creating a stellar resale experience that buyers will love.
The Essentials
Clothes Rail
Presentation is everything. A clothes rail lets your items shine, making them look polished and enticing in photos, while showing off each piece’s silhouette.
Steamer
No one wants to buy a wrinkled dress or creased shirt. A quick steam before taking photos and packing ensures your items look freshly cared for.
Backdrop and Lighting
Good photos are the difference between a quick sale and items sitting idle. A clean, neutral backdrop and natural lighting work wonders; if you’re shooting indoors, consider a ring light for those cloudy days.
Measuring Tape
Accurate measurements (think chest, waist, length) can make all the difference, especially with vintage or unique sizes. Save time and avoid returns by listing dimensions up front.
Lint Roller
A quick roll removes pet hair or fluff, helping your items look pristine and polished in photos and on arrival.
Polished Packaging
Postage Bags
First impressions count, so ditch the old takeaway bags and invest in sturdy, weatherproof postage bags. For an extra touch, try biodegradable or recycled options—many customers appreciate this eco-friendly detail.
Label Printer
For high-volume sellers, a label printer saves time and looks professional, making the whole experience feel more polished and efficient.
Size Tags or Labels
Selling lots of similar items? Label each piece clearly by size or category to avoid any mix-ups and streamline your packing process.
Customer Engagement
Business Cards
A simple business card can be an easy way to personalise your brand. Whether you’re adding a discount code or just a message with your contact info, it’s a great way to make your shop memorable.
Thank You Cards
Personal touches go a long way in resale. A small, handwritten thank you note can create a lasting impression and encourage repeat purchases.
Tissue Paper
You might not love the item anymore but your buyer might have been scouring the net looking for it. By wrapping in tissue you make their experience all the better.
With this guide, you’ll have everything you need to create a professional, memorable, and sustainable resale experience that keeps customers coming back—and those five-star reviews rolling in.